Please try the steps to fix issues with your Logitech Bluetooth device here. Mac only - check if there are any background updates that may cause the delay.Windows only - check if there are any Windows updates running in the background that may cause the delay.I go into the Logitech Options driver software, and the software will say no unifying receiver is detected. I have the wireless unifying receiver plugged into my PC. Update the firmware for your device if available. This is the same exact problem with my wireless Logitech MX Master 3 mouse.However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing. If your receiver is non-Unifying, it cannot be unpaired.If you have a Unifying receiver, identified by this logo, see Unpair a mouse or keyboard from the Unifying receiver.Unpair/repair or disconnect/reconnect hardware:.Keep other electrical wireless devices away from the USB receiver to avoid interference.In some cases the receiver signal gets blocked by the computer case, causing a delay. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. ![]() Move the device closer to the USB receiver.Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.Try testing the device on a different computer.Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.Windows only - Disable USB Selective Suspend:.If using a different USB port works, try updating the motherboard USB chipset driver. If possible, don't use a USB hub or other similar device. Update the firmware for your device if available. Connect the Unifying receiver on the computer. Follow the steps below to use Logitech Unifying receiver. The receiver for Dell products is called a Dell Universal Receiver, and the Logitech Unifying receiver for Logitech product. Once you have this, you just need to set it up. ![]() If your receiver is non-Unifying, it cannot be unpaired. If your keyboard supports it, you will need a Unifying receiver. Plug the device into a different USB port on your computer. If you have a Unifying receiver, identified by this logo, see Unpair a mouse or keyboard from the Unifying receiver.Wireless devices: Unifying and non-Unifying devices.Potential hardware issue (device, batteries or receiver).Radio frequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on.Using your wireless keyboard on metal surfaces.NOTE: Your receiver must be plugged directly into your computer. Plugging the receiver into a USB hub or other unsupported device such as a KVM switch.Device doesn’t wake up computer after sleep.of course logitech is not going to send me replacement units for my older devices, so I'll need to figure out how to solve it. Would display 'Logitech G Hub Virtual Device'. Windows Device Manager > Keyboards > HID Keyboard Device > Properties > Location. The keyboard would be added briefly, then disappear again. Also, you need to download the Logitech Unifying software to pair both the MX Keys &. Logitech Unifying Software > Advanced View > Pair A New Device. My laptop also run windows 10, and until now I haven't found any information related to this issue. It can be useful if you prefer to avoid or cannot use the direct. I have exactly the same problem since last monday with older devices that used to work perfectly (the model of the mouse is M305), I have tried with another unifyng receiver from another mouse M305 and neither of them are recognized by the laptop (ACER). I can't not find any help for this issue any where. I have two separate laptops on Win 10 pro and neither one will Try the suggestions below if your Logitech device isn’t detected in the Unifying software: Make sure your device is not paired to your laptop using Bluetooth. I have worked with Logitech tech support and all they can do is send me a replacement unit. ![]() I have downloaded the newest unifying software from Logitech but it does not see the receiver at all. I tried purchasing a new keyboard mouse combination with a new receiver. ![]() Since an update came through on my Windows 10 Pro I have not been able to install my Logitech unifying receiver.
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